| As a spa owner it is a great achievement to establish | | | | employees moving forward towards what they would |
| a team of self motivated employees that are excited | | | | like to achieve in their lives. Include career, health, |
| and performing at their full potential. | | | | financial, and personal goals. Post these in an open |
| When people are treated well they naturally perform | | | | area where everyone can see each employee's goals. |
| better, provide better service, and make part of an | | | | This is an excellent way for employees to motivate |
| excellent team. | | | | one another. Revisit these regularly and celebrate the |
| These are 10 motivational tips for you to instill to create | | | | small milestones. |
| a smooth running spa business and generate income | | | | 7. Invest in Your Employees. You will never regret this. |
| from the get-go. | | | | Employees want to feel appreciated and valued. |
| 1. Use positive reinforcement and praise daily. Give it | | | | Investing your time and energy into training is important, |
| often. Focus on a specific individual or team; this is | | | | however once this step is covered, it is imperative to |
| much more powerful than making statements to the | | | | continue ongoing investment in your employees. Enroll |
| whole team. Make sure the employee knows why his | | | | employees in courses to keep them updated and |
| behavior is important to you and the company. | | | | educated on specific treatments, customer service, |
| Acknowledge small achievements, don't wait until big | | | | and most importantly make these events fun so that |
| accomplishments, by then it's too late! Even though | | | | your employees will enjoy participating! Technical |
| recognition seems like common sense, it is not done | | | | training and education have great benefits. |
| widely enough. You may have to remind yourself, but | | | | Institute a tuition reimbursement program to encourage |
| it's a great practice to get into, as you will get back | | | | growth. Offer trips to retreats as an employee perk |
| what you reward in your employees. | | | | and also for educational purposes. The employee will |
| 2. Use 'open book' management. Open book | | | | come back to work with a fresh outlook and feel a |
| management is a practice that This creates a work | | | | new sense of purpose which will shine through on their |
| space where employees are aware of the spa's | | | | performance. If the team is performing, why not create |
| goals, short and long term financial plans and progress | | | | a weekend get away to show them your |
| towards those goals. This is beneficial in creating | | | | appreciation? As well as continuing education, include |
| happy employees because they will be aware of the | | | | benefits such as vacation days, medical and dental |
| direction the company is moving in and will create a | | | | plans, and sick days. |
| sense of security. | | | | 8. Provide an Open Forum Environment. An open |
| 3. Make the work environment fun. Provide a friendly | | | | forum allows employees to share ideas and when |
| working environment with a great team spirit. Hire | | | | implementing ideas can pay huge dividends. Your |
| people with commitment that want to be there and | | | | employees will get to know your clients the best. They |
| make the spa a better place with their performance. | | | | work hands on with them everyday. It is crucial for you |
| Your customers can sense this, and in turn becomes | | | | to pay close attention to the information that your |
| part of their experience in your spa. | | | | employees are providing you with and be able to |
| 4. Define Job Responsibility Employees like to know | | | | provide what your customer wants because you will |
| what they are responsible for when they are at work. | | | | have a good understanding of your customers. |
| This will avoid any mis-communication and | | | | 9. Long Term Employees. Hold them to the same |
| unnecessary anxiety and confusion on their part. | | | | standards as new employees. Retaining an employee |
| Create specific job descriptions. Have the flexibility to | | | | at all costs is not a wise decision. You create an |
| alter these to fit your employees. It is good to have | | | | inconsistent approach to how your treat employees |
| standards in place, however it is best to be flexible and | | | | and they will see this and cause internal friction within |
| not too rigid. | | | | the team. If changes are about to occur, everyone |
| Also, define salaries, and what is expected of them as | | | | should be expected to implement these in the work |
| an employee. What this means is if you have created | | | | environment. You may have to deliver it differently to |
| expectations for your employees to acquire additional | | | | each individual, according to their behavioral styles, |
| bonuses based on their performance that they are | | | | however when you create this expectation everyone |
| fully aware of what is entitled of them in order to | | | | will feel valued and be a part of the change. |
| achieve these. | | | | 10. Growth and Opportunity Promote from within |
| 5. Reward and provide incentives. Have a 'monthly | | | | whenever possible, or at least interview your existing |
| star' for the employee with the most product sales. | | | | employees for potential new positions. Some |
| This is a great way to encourage selling, and | | | | employees are more interested in job title recognition |
| performance. It should be friendly and healthy | | | | than in a pay increase. Learn about each individual and |
| competition amongst co-workers. Reward employees | | | | the career interest that motivates them and then |
| with things like an extra day off, a gift certificate to | | | | support them. Sometimes, even citing the exceptional |
| their favorite restaurant or to do a favorite activity (a | | | | service performance of an individual is enough to |
| yoga class, rock climbing etc.) Have monthly staff | | | | satisfy the need for personal growth. Getting to know |
| gatherings. This will encourage outside the workplace | | | | your employees and their path to personal and |
| interactions, where employees get to connect with one | | | | professional growth will be an exceptional way for you |
| another in a different setting. | | | | to tap into how best you can support and motivate |
| 6. Goal Setting. Sit and set yearly goals with each | | | | them. |
| employee. This is an excellent way to keep your | | | | |