Employee Retention - The Hard, Cold Truth

"We have met the enemy and it is us". Wow, that issee themselves as an integral part of the " knowledge
like a cold shower.economy". The "doing mundane tasks" so you learn
Retaining employees - an employers only asset, isthe business and as part of your learning curve leads
critical to every organizations success and its veryto dissatisfaction, low morale and resignations.
existence. Professional organizations such as the• Managers who don't walk the walk. Today's
Society for Human Resource Development provideemployees do not have a great deal of faith in the
data on an annual basis regarding employee retentioncommitment of employers to remain in business: to
(or the flip side- employee turnover). The results varyshare the profits, or for managers to be transparent
from year to year as employees cite such factors asand honest. When employees see themselves as
pay, safety, security, benefits as reasons why theychattel: as being managed in a way where they see
move from one employer to another.their total function is to raise company profits, at the
One of the major, consistent reasons for employeesexpense of their work/life needs, they will pack up their
turning their backs is " the boss".bags and leave.
In my experience over the past 15 years or so, rarely,The question: do your employees have a feeling that
with a few notable exceptions, do employersthey are working in a " job shop"? What we described
acknowledge that voluntary terminations were theabove is played out by the style of management
result of boss- employee relations.which goes along with "my way of the highway
Why the disconnect? With so much emphasis onphilosophy. No, this management style does not have
internal communications, leadership training, job fit, etc.to be particularly harsh, or confrontation. It is reflected in
why this disparity?the way employees are treated: mutual respect and
So employees become disenchanted and resign...mutual need. Exit interviews with resigning employees
There are a myriad of reasons so let's list a few:often times elicit the following from terminating
• Expectations of commitment: Companies hire foremployees -" I just didn't feel like they cared about me
the "long term" and design employee development,or my future".
advancement, and challenges around that paradigm.A 1st step - take a preemptive, anonymous employee
Employees now want immediate challenges, training,attitude survey directed towards what employees feel
and responsibility. They see each job as a steppingis important, how they evaluated management, and
stone. Not as a buy in to the company history andwhat they see as the companies commitment to their
culture.future. ONLY take this step if you are willing to share
• Employers believe in tenure as a prerequisite for athe results with employees and are willing to take
place at the decision making table. In today's rapidlypositive action.
changing technological revolution, today's employees