The Real Cost of "Presenteeism" (Showing Up When You Are Sick)

Swallowing slices open your throat, congested sinuses• Insurance premiums may rise
trip hammer in your head and you can hardly croak• Potential overtime for healthy employees
out your name to answer your office phone. Yet you• Cost of temporary workers on top of the sick
do, because you have dragged your sorry self intoperson's salary
work - even though your bed was calling you back to4) Admin/ HR Costs
its comforting sanctuary.• Documentation of absences
Whatever happened to the days when we faked a• Staff redeployment
cold to get out of going to school?!• Securing temporary staff; building a pool of casual
According to several studies they are gone - longworkers
gone. As reported by L.M. Sixel of the HoustonSo what can you do to cut down on the germ
Chronicle News Service (13/12/2006), "according to thespreading - and on the costs associated with
study of human resource executives, 66 percent ofabsenteeism?
sick employees come to work because they'reAs an employer:
worried about missing important deadlines, while 56• Send sick people home. If they have a rattling
percent have no one to cover for them... Anothercough, are sneezing and/or are running a fever, they
problem: 25 percent report their company culturesneed to be at home. In bed. Not working. End of story.
discourage them from calling in sick."• Don't hurry people back to work after a day or
So why is this a problem? Aren't companies trying totwo - they are still run down, and likely still contagious.
decrease absenteeism? Maybe. But their real goal isLet them work from home for a couple of days.
to optimize productivity and profitability.• Pay for knowledge employees and other key
Sick employees are less effective than healthy onesstaff to have laptops with wireless connections at
and far more likely to make mistakes According to Dr.home - make it possible for them to keep up while
Peter Ainsley, "a sick employee is about as effectivekeeping their germs away.
as one whose had a 3-martini lunch - and twice as• As appropriate, create teams (or partnerships) so
likely to mess up." Yet, they keep showing up at work,that it is easy for someone to cover the tasks
spreading their germs and costing their employersnormally undertaken by an absent employee.
money - all in a misguided attempt to honour their work• Provide hand sanitizers, Kleenex for people's
commitments.desktops and paper towels for the kitchen (rather than
In 2004, an extensive study showed that "workcloth tea towels).
slowdowns caused by illness on the job, known as• Institute a health & wellness program at work and
"presenteeism," may account for up to 60% ofreward healthy habits.
employer health costs" and that "the costs of• Choose a health plan that covers vitamin and
presenteeism were far greater than othermineral supplements
employer-related health care costs, such as• Make sure your heating and ventilation system are
absenteeism or health and disability benefits." (Goetzel,providing adequate fresh air so the germs don't just
R. Journal of Occupational and Environmental Medicine,keep recirculating. (Note: SolarWall's transpired solar
April 2004; vol 46. News release, Cornell University.)collector offers an excellent means to improve a
Eventually though, the sick ones succumb and staybuilding's indoor air quality, while helping to reduce
home - often taking others with them. On average, forheating cost and reduce greenhouse gas emissions -
every day that a person shows up at work sick, thereand there are government grants to offset its
are four other related worker absences. Andinstallation.)
absenteeism costs have been rising inexorably overAs an employee:
the past decade. According to Statistics Canada,• If you're sick, stay home! You'll get better faster
absenteeism costs employers in excess of 15 billionthan if you go in.
dollars a year.• Stay in bed drinking fluids and resting for the first
How can that be you ask? 4 main reasons:couple of days. Don't work and don't do household
1) Decreased Productivitychores.
• Employees who have to pick up others' slack get• While at work, wash your hands frequently. Use a
behind on their own workhand sanitizer (lots of nasty germs live on doorknobs,
• Training or orienting temporary workers reducesphones and desktops).
time regular employees can devote to their own work• Wash your coffee cup right away; don't let it sit in
• Returning employees take time to catch-up anda sink where it can come into contact with someone
gear-up againelse's cold germs.
• If a large number of people get sick, or the cold• Sounds kind of obvious, but... avoid sick people. If
cycles through a department, morale and output canyour colleague is hacking and sneezing at lunch, sit
drop by as much as 30%, according to M. Browning, aelsewhere.
researcher at St. Mary's Hospital.• Starting to feel run down, as though you may be
2) Lost Opportunity Costson the verge of getting a cold? Take care of yourself
• At a time when knowledge workers are a highlyand you may be able to keep it at bay. Eat well (fruits,
valued corporate asset, every day's absence canveggies and lean meats) and get to bed early (8 - 10
have a serious impact on future losses.hours sleep) until you feel 100% again.
3) Financial ImpactMost of all, use common sense.
• Lower output potential